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Visitor and General Information

 

Visiting Hours

Because visitors often play an important role in the healing process, friends and family members are welcome to visit during your stay. To maintain quality care and avoid tiring our patients, visitors should abide by the following guidelines.

  • We request no more than three visitors at a time.
  • Please keep visits brief, speaking with the patient and other visitors in a soft voice.
  • Children under the age of 12 may not visit patients without the permission of your nurse.

Critical care and specialty units have special visiting hours to meet the specific needs of their patients. You may inquire about these hours at the information desk or by asking any staff member on the unit.

Waiting Areas 

We offer several waiting areas throughout the hospital for family members and friends of patients. Please ask a representative at the information desk for directions to the appropriate waiting area for your special need. To maintain clean and orderly waiting areas, we ask for your cooperation by not bringing food or beverages into these areas. Please do not lie down or sleep on the floor in the waiting areas. Bringing sleeping bags, blankets, coffee pots, coolers, furniture and other items in these areas will violate our fire safety codes and infection control policies. We clean each waiting area daily between 6:30 to 8 a.m. If there is a special housekeeping need outside of this time, please contact the hospital operator by dialing 0.

Handicapped Facilities  

ETMC Tyler offers reserved parking spaces and sidewalk ramps near the front entrance of the hospital for handicapped guests. Restroom facilities for guests in wheelchairs are located in the emergency center and near the main lobby information desk.

Smoking  

As an organization dedicated to good health, ETMC Tyler initiated a tobacco-free policy on July 1, 2005, prohibiting smoking and the use of tobacco products on hospital property. This includes both interior and exterior areas, including sidewalks, driveways and parking lots. There are no longer designated smoking areas of any kind on our campus. This policy applies to everyone on ETMC property, including employees, patients, visitors and physicians. We appreciate your cooperation as ETMC Tyler maintains a tobacco-free campus.

Cafeteria  

The Rose Terrace Dining Room is located on the first floor near the front entrance of the hospital. Breakfast is served daily from 6 a.m. until 10 a.m. and includes a variety of hot foods and a breakfast grill. Lunch is served 11 a.m. until 2 p.m. and dinner from 4 p.m. until 6:30 p.m. Lunch and dinner include traditional hot meals, a self-serve salad bar, soup and a Chef's Corner selection. Each day's menu is available by calling extension 68035. Our grill is open during daytime hours until 8 p.m. and at night from 1 a.m. until 3 a.m. Weekend offerings and hours vary to some extent.

Vending Area 

Canned and bottled soda, snacks and sandwiches are available from vending machines located just to the left of the cafeteria entrance. This area is accessible 24 hours a day.

Skywalk Cafe 

The Skywalk Cafe, located on the 2nd floor walkway of the Olympic Plaza, is open Monday through Friday from 7:30 a.m. until 2 p.m. A selection of beverages, snacks and freshly prepared sandwiches is available.

Parking  

Campus map
ETMC Tyler offers two public parking garages. Both are accessible to the hospital by a temperature-controlled skywalk. The new six-level East Garge offers 750 extra-wide spaces and is more convenient for those visiting the main hospital. The Olympic Plaza parking garage is closer for those needing to access the ETMC Reahbailitation Center, physician offices or Olympic Center.

The fees to park in the garage are as follows:

  • $2 for up to one hour
  • $3.50 for up to two hours
  • $5 for up to three hours
  • $6.50 for up to four hours
  • $7 for more than four hours, up to midnight of the day you enter the garage. At midnight, the hourly rate starts over.

The parking garages are manned by attendants from 8 a.m. to midnight, but we also accept credit/debit cards for your convenience; so you can exit at any time.

We have a limited amount of free handicapped parking spaces available in front of the hospital. When these spaces are full, you'll need to use the handicap parking in the East Garage, and standard fees to park there will apply. 

Gift Shop
 

The gift shop is located on the first floor and is open Monday through Thursday 8 a.m. to 7:30 p.m.; Friday, 8 a.m. to 5 p.m.; Saturday, 9 a.m. to 6 p.m.; and Sunday, 1 to 6 p.m. The shop offers a wide variety of gifts, food, sundries, magazines and books, as well as live plants, flowers and silk arrangements. Newspapers may be purchased in the mail lobby, near the gift shop. The ETMC Tyler gift shop is operated by the hospital volunteer auxiliary. Gift shop proceeds benefit special hospital projects of the auxiliary.

Security  

For your safety, ETMC Tyler security personnel are always on duty. If you encounter a problem or need assistance, please call 903-531-8800, or the hospital operator (0), and an officer will be contacted. For security purposes, exterior doors to the hospital are used for exit only between 10 p.m. and 6 a.m., with the exception of the emergency center entrance, which is open 24 hours a day. Please do not bring valuables with you to the hospital. The hospital will not be responsible for the loss or damage of any property or money. ATM An automated teller machine is located near the front entrance of the hospital.

Telephones  

Coin-operated pay telephones are located on the first floor in the main entrance area across from the information desk and in various waiting rooms on each floor. A pay telephone is also provided in the emergency center. (The use of cellular or digital phones is not permitted in patient care areas.)

Emergency Center  

The emergency center, located on the west side of the first floor, is open 24 hours a day with physicians and nurse specialists in emergency medicine available at all times. For assistance, please call 903-531-8080.

Patient Survey 

ETMC Tyler consistently scores in the top ten percent in patient satisfaction among hospitals nationwide in the Press Ganey Associates survey. This is the healthcare industry's top patient satisfaction measurement firm, serving approximately 1,500 hospitals. ETMC Tyler's peer group includes nearly 200 hospitals
of 300-449 beds.

The hospital survey includes such factors as courtesy of admitting personnel, room temperature, promptness of response to call, discharge and response to concerns/complaints. This means ETMC Tyler scores higher than most hospitals
nationwide, according to Administrator/CEO Robert Evans. It demonstrates that
we are a leading hospital and that our employees are second to none. Visitor
and General Information Cont. Pet therapy is offered on select Sundays at ETMC
Tyler and the ETMC Rehabilitation Center. Ask your nurse for details.