How do I change my billing account?
This request must be submitted in person at your local center. You must provide a voided check or savings deposit slip or bring the credit card you wish to use. This request must be completed by the 20th of the month prior to the month you want the change to be effective. Example: Change your account information by October 20th, 2009 to be effective for November, 2009.
How do I change the address and/or telephone information on my membership?
The request for these changes can be completed at your local center by the primary member.
How do I cancel my membership?
Members may cancel their membership on or after their contract anniversary date. If you are the primary member, you can go into your center and complete a written notice to cancel your membership. You may also mail your request to 701 Olympic Plaza Circle, Tyler, TX 75701 by certified mail. Cancellations are not accepted via e-mail or phone. A 30-day notice of cancellation is required. If your request is received by the 3rd of the current month, your cancellation will be effective at the end of that month. If you cancel after the 3rd of the current month you will be billed for the following month. Example: If you have met your anniversary date, submit your 30 day written notice by December 3, 2009 for your membership be canceled effective Jan. 1, 2010.
