Gilmer, Texas - ETMC Gilmer ranked
third on a list of hospitals from across the nation with the "best
physician communication" published by Becker's Hospital Review.
According to Becker's, "The list is
based on HCAHPS survey results reported in CMS' Hospital Compare
database and covers the period July 2011 through June 2012."
The HCAHPS (Hospital Consumer
Assessment of Healthcare Providers and Systems) survey is a public
reporting initiative sponsored by the Centers for Medicare and
Medicaid Services. The survey asks a random sample of recently
discharged patients about important aspects of their hospital
experience, including questions about how well physicians
communicated with them during their hospital stay.
Ninety-seven percent of ETMC Gilmer
patients surveyed responded that their physician "always"
communicated well with them.
"At ETMC Gilmer we strive at all
times to provide the best experience for our patients and visitors
on every level," said Jorge Leal, the hospital's administrator.
"Our high ranking in the area of physician communication is due in
large part to our hospitalists, Dr. Ilanko Upendran and Dr. Mark
Malone. Dr. Upendran and Dr. Malone are genuinely concerned and
compassionate physicians and their actions and words communicate
that to our patients."